Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Our floral shop runs two delivery routes every day, but Saturday ( Saturday deliveries are only ran in the afternoon unless arranged otherwise with our team).

A morning route where our driver leaves the shop around 9am and runs until about 12:30 and an afternoon route where our driver leaves about 1pm and depending how busy can run until 6pm.

Business deliveries are guaranteed by 5pm, however if the business you are ordering for closes early or the recipient leaves early from work, we often can accommodate timers depending on how busy our day is.

Please reach out to the shop to confirm timers, and place it in the special instructions box while checking out.

We will only contact the recipient if our driver cannot get access to the property/front porch, or if a dog/ obstacle is blocking them from safely completing the delivery ( in some instances if we have a bad address, we will have to contact as well to find the correct place for delivery if the sender is unavailable).

Our team does not want to spoil the surprise, so we do not call ahead unless otherwise asked.

Flowers will be left on porch if there is no response at the front door in a safe spot, unless if there is crazy weather.

Please contact us if you have any questions.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.